Expert in High End Customer Service Management with an interest towards Corporate Development and Performance Management strategies. Ten years Leadership and five years Customer Experience Development experience.
“I have an excellent know-how of the operational management and processes in aviation. I also have a strong experience in creating strategic service concepts, CX management models and co-creating customer centric culture. Also experienced in change management and always try to find out-of-the-box ideas and creative solutions. In my opinion creating an innovative company culture is the key advantages to adjust constantly chanching business environments. Building organizational awarness, knowledge and passion for customers through targeted proactive communication and inspirational leadership strengthens a customer-centric culture and company’s Customer Experience”