AI meets Customer Experience – How can AI help you get happy and loyal customers?
March 7 @ 4:30 pm - 8:00 pm UTC+0
Today AI is driving the development of products and services, thus becoming a significant tool in delivering the customer experience. Understanding how to utilize Data and Machine Learning models in the smartest way can be the key in creating the winning customer experience. In this meetup we share knowledge by bringing to stage some recent cases within the field. We also welcome you all to participate in the discussions and bring forward your own experiences.
WHEN? 7.3.2019 at 16.30-20.00
WHERE? Technopolis Yliopistonrinne, Kalevantie 2, Tampere (Building A, 2nd floor, Enqvist)
16:30-17.00 Doors open, snacks and drinks
17:00-17.10 Opening words, Riikka Tanner, Digitalist
17:10-17.40 Digital Transformation and AI, Andreas Markewärn, Digitalist,
17.40-18.10 Networking break
18:10-18.40 How to manage your information with AI, Ossi Nykänen, M-Files,
18:40-19.10 Fuel guarantee – AI-supported Customer promise, Pekka Mikkola, Kalmar, Cargotec
19:10-20.00 Closing words
ABOUT THE SPEAKERS
Andreas Markewärn, Digital Strategist, Digitalist
Andreas has over 20 years of experience working as a consultant and advisor for a number of organizations in the Nordics and Internationally. With an emotional, human-centered approach combined with the best-suited technology, Andreas design experiences and services that people love and embrace in their everyday lives. Andreas is a frequent keynote speaker that talks about Sustainability, Digital Transformation, the future of work and Marketing Automation/AI.
Talk to Andreas: twitter.com/markewarn
Connect with Andreas: www.linkedin.com/in/markewarn/
Ossi Nykänen, Chief Research Engineer, M-Files
Ossi Nykänen is the Chief Research Engineer at M-Files Corporation, where he develops smart solutions and supervises related technical work. M-Files is a leading, visionary company specialized in intelligent information management – accessing content based on what it is, not where it’s stored. Prior joining M-Files, Ossi worked some 20 years in the field of applied technical research with numerous international companies and academia, with Tampere University of Technology (TUT), and served as the Finnish Office Manager for the World Wide Web Consortium (W3C). Ossi is Adjunct Professor in Semantic Computing and Hypermedia Technologies, and holds degrees of D.Sc. (Tech) in Mathematics and M.Sc. in Computer Science.
Pekka Mikkola, Director, Data Driven Services, Kalmar, Cargotec
Pekka Mikkola has 25 years experience working in the in the borderline between IT and business – on both sides. Before joining Cargotec 2009 he held various positions including Project & Program management, Business development, Industry consulting and Executive advisory. After joining Cargotec, he has been responsible for SAP Solution management, Enterprise architecture and recently Data driven services including IoT, Big data, AI & Analytics.