Digitalist Power Breakfast: Customer Experience Innovation

October 31 @ 8:30 am - 11:00 am UTC+3

Every business wants to provide great customer experiences and be customer centric. But what are the building blocks that you need in order to create innovative customer experiences that excite your customers, and set you apart from your competitors? 

Come and join us on a breakfast where you get to hear some great examples of how to provide your customers with experiences that exceeds their expectations. During the morning we will hear how companies like Finnair, Roschier and Fortum are developing their business and approaching customer experience innovation, all the way from providing excellent employee experiences to utilising CRM, MarTech and AI.

 

WHERE? Digitalist Helsinki Studio, Arkadiankatu 2, 00100 Helsinki, 3rd floor

WHEN? 31.10.2019, 8.30-11.00

The event is sold out but you can participate through the live stream as well: https://digitalist.videosync.fi/customer-experience-innovation

 

PROGRAM:

8.30-9.00
Breakfast

9.00-9.30
Employee Experience = Customer Experience which generates revenue,
Patrik Etelävuori, Digital Transformation Lead, Finnair

9.30-10.00
Partnering with business – CX through Service Design
,
Jenny von Knorring, Head of Experience Design Office, Roschier

10.00-10.30
Know me – Coach me – Predict me – How to stay relevant in the age of CRM, MarTech and AI
,
Andreas Markewärn, Digital Strategist, Digitalist

10.30-11.00
E-waste recycling – closing the loop in a sustainable way,
Anssi Paalanen, VP & Boas Jonsson, Strategic Material Buyer, Fortum

 

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Details

Date: October 31 @ 8:30 am - 11:00 am UTC+3

Venue

Digitalist Helsinki

Arkadiankatu 2
Helsinki, 00100 Finland

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