Helsinki launches a pilot of a new visitor experience management model developed with Digitalist
2023.06.14
During the past winter and spring, Digitalist has been part of developing a new visitor experience management model for the city of Helsinki. The model that will be implemented now, enables the city to manage, measure and develop the visitor experience comprehensively and consistently to promote positive visitor experiences. Design methods have been utilised in the development work and stakeholders and operators from the tourism and event sectors have been widely involved. Four workshops were organised during the project, in which more than 100 representatives from important stakeholders of Helsinki tourism participated.
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