During the past winter and spring, Digitalist has been part of developing a new visitor experience management model for the city of Helsinki. The model that will be implemented now, enables the city to manage, measure and develop the visitor experience comprehensively and consistently to promote positive visitor experiences. Design methods have been utilised in the development work and stakeholders and operators from the tourism and event sectors have been widely involved. Four workshops were organised during the project, in which more than 100 representatives from important stakeholders of Helsinki tourism participated.

We are thrilled to announce that we are working with VR, the Finnish Railway company, to develop a green manifesto for their IT department. The manifesto will include green coding principles, equipment renewal guidance, and supplier compliance requirements. One of the main objectives of the project is to educate employees on how everyday choices in IT department can have a positive impact on environmental sustainability.

The City of Tampere has chosen Digitalist to become its partner in service design from the beginning of 2023. This partnership makes the City of Tampere yet another city to join our city design clientele, which already consists of the City of Helsinki and the City of Turku . 

Digitalist has been selected to design and implement the online services for the newly established Finnish Service Center for Continuous Learning and Employment (SECLE). SECLE is a new authority and procurement unit under the Finnish National Agency for Education, and it promotes the competence development of working-age people and the availability of skilled labor in Finland. It is responsible for developing information-, advisory- and guidance services, analysing and interpreting foresight about competence and labor market needs, financing education and training for working-age people, and supporting regional and other cooperation.

Creating an innovative model for managing Helsinki Visitor Experience

The City of Helsinki is developing a new model for managing Helsinki’s visitor experience, and we are very excited to be chosen as their partner for that development task. In order to achieve the strategic goals of the Helsinki tourism and events 2022-2026 action plan, the development of a management model for Helsinki’s visitor experience that combines different tourism and visitor services have been started.

Over the past years, we have had the pleasure of working with several cities in Finland, to design better experiences for citizens and make organisational operations more fluid. This has allowed us to develop “city design” expertise and a seamless approach to designing functional, memorable, and distinct experiences together with different stakeholders. Our way of working involves citizens, civil servants, and city workers in co-creating a better life in urban environments.